Refund policy
Return & Refund Policy
At Global Fitness Co., every item is made to order specifically for you. Because of this, we ask that you carefully review sizing and product details before placing your order.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, and unwashed.
- Items must be returned in their original condition with original tags (if applicable).
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
Because our products are made to order, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Normal variations in color caused by different screens or monitors
- Custom or personalized products
- Final sale items
Please refer to our size guides before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
If the issue is confirmed, we'll replace the item or issue a refund at no additional cost.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Exchanges
Because every item is produced specifically for each order, we do not offer direct exchanges.
If your item qualifies for replacement due to a manufacturing defect, we'll gladly send a replacement.
Order Cancellations
Orders may be canceled within 2 hours of purchase.
After production begins, we are unable to cancel or modify orders.
Contact Us
Questions about your order?
Global Fitness Co.
Email: support@globalfitnessco.co
Website: globalfitnessco.co
Shipping Policy
Processing Time
Orders are typically processed within 2–5 business days.
During product launches or holidays, processing may take slightly longer.
Shipping Times
Estimated delivery:
- United States: 5–10 business days
- International: 7–20 business days
Shipping times are estimates and may vary.
Tracking
You'll receive a shipping confirmation email with tracking information once your order ships.
Lost Packages
If your package appears lost in transit, please contact us and we'll work with the carrier to resolve the issue.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect address may require additional shipping charges for reshipment.